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BPM is both
software and management practice, which treats business
processes as assets that are discovered, designed, reused and
optimised to achieve productivity and continuous improvement.
Unlike
conventional software applications, BPM solutions help companies
to streamline internal processes by:
ü Providing
Bespoke
Composite Applications
ü Automating
critical activities, thus gaining access to the information you
need, when you need it, in real time.
ü
Reducing inefficient paper-based processes
ü
Increasing customer satisfaction
ü
Allowing all participants and management to track
and monitor the process
ü Archiving
all documents, attachments, comments and approver signatures
associated with the request
ü Ensuring
continuous process improvement by providing reports
on how efficiently enquiries are being handled, thus
helping
business managers
to
redefine and refine those processes as needed.
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