What is Business Process Management (or BPM)

 "The term Business Process Management (or BPM) is a set of activities which organizations can perform to either optimize their business processes or adapt them to new organizational needs. As these activities are usually aided by software tools, the term BPM is synonymously used to refer to the software tools themselves."

 "Business Process Management encompasses other process elements, such as Total Quality Management (TQM), Six Sigma, Performance Management, etc.. Where Business Process Reengineering (popular in he 1990s) dealt with one-off changes to the organization, Business Process Management deals much more with the continuity and embedding of process-thinking and doing in the organization.  Business Process Management is not about technology but about management."